![](https://storage.googleapis.com/scvo-platform-assets/scvo/images/icons/service-charter-tick.svg) SCVO Service Charter ==================== Our ambition is to provide excellent customer service. This Service Charter sets out what you can expect from us as we strive to deliver that. Our service promise =================== We will… -------- ![](https://storage.googleapis.com/scvo-platform-assets/scvo/images/icons/service-charter-tick.svg) ### Make it happen ##### **Provide a helpful, timely and positive service to everyone – no exceptions** * Respond **promptly** * Take time to **understand your needs**, acting on what you tell us, not assumptions * Try our best to **get it right** first time * Support you to **find a solution**, even when we’re not the right people to help * **Apologise** when things go wrong; taking responsibility and ownership to fix it ![](https://storage.googleapis.com/scvo-platform-assets/scvo/images/icons/service-charter-tick.svg) ### Make it easy ##### **Make our information and services easy to access** * Make it **easy** to get in touch * Provide a **personal service** from a named contact * Use **clear and easy language** – no jargon * Tell you **what** will happen **when** and **give updates** * Provide information that helps ![](https://storage.googleapis.com/scvo-platform-assets/scvo/images/icons/service-charter-tick.svg) ### Make it better ##### **Use customer feedback to improve, building on what we do well and improving where needed** * Only ask for **essential information** to answer your enquiry and improve our services * Highlight **SCVO services** that will support you in what you do – **no pushy sales tactics** and no pressure to engage * Tell you **what you can do if you are not happy** with our response * **Act on feedback**, telling you the changes we make to improve --- ## About SCVO SCVO (Scottish Council for Voluntary Organisations) is the national membership organisation for Scotland's voluntary sector. Our role is to champion the role of voluntary organisations in Scotland and to support them to do work that has a positive impact. SCVO supports members and the wider voluntary sector with all aspects of setting up and running a voluntary organisation. SCVO represents the needs and concerns of the voluntary sector to the Scottish government in Holyrood and UK government and Westminster. Through our learning and events programme SCVO offers training and development opportunities to the sector. Members access an extensive membership benefits package including specialist, in-depth, 1-to-1 guidance from our Information Services team and from professional service partners. Access to exclusive membership networks (including comms, employers, governance and policy) supports members to grow their connections, stay up to date, exchange ideas and views with peers, and learn through tailored, learning opportunities. SCVO members enjoy free access to Funding Scotland Premium to stay on top of funding opportunities to support their organisation’s financial resilience. Discounts and savings savings on SCVO products and services (including our HR service, managed IT support, payroll service and events and training) and partner offers provide members with support to allow them to focus on delivering their organisation’s goals. Further SCVO products and services include [extensive digital support](https://scvo.scot/support/digital), a climate action resource [Growing Climate Confidence](https://climateconfident.scot), a voluntary sector publication [Third Force News](https://tfn.scot) and a voluntary sector jobs and recruitment service [Goodmoves](https://goodmoves.org). For more information on SCVO membership, visit [SCVO membership](https://scvo.scot/membership)