# Good HQ

![Good HQ](https://storage.googleapis.com/scvo-cms/wp-content/uploads/2020/06/good_hq_logo-1.png)

The Good HQ project is now closed

Good HQ was a feedback platform for charities and good causes in Scotland.

We built it to do three things:

*   To help charities and good causes gather feedback about what they’re doing well and how they could improve
*   To empower people who want to share their experiences with charities and good causes for the benefit of others
*   To make it easier for people who want to get involved to find out what’s happening and what people are saying

For more information on its origins, take a look at a [blog post](https://bigblogscotland.org.uk/2017/05/09/have-you-taken-advantage-of-good-hq/) written for Big Lottery Scotland about the uses of Good HQ and browse the blog posts written by Good HQ Community Manager, Lauren Pluss, on the [SCVO blog](/post/tags/goodhq).

While we had around 400 organisations sign up and thousands of reviews, we learned:

*   It required significant encouragement to get people to publicly review charities, and when they did, it was overwhelmingly positive
*   While the majority of reviews being positive is to be expected, having all 5 star ratings meant the site didn't generate constructive comments to help charities improve
*   Reviews may be better when collected as part of a particular service or experience (e.g. volunteering or fundraising)
*   Organisations primarily used the site to share updates and stories of the work they were doing, highlighting the desire to reach a new audience
*   Directories require a lot of resources to maintain and it is challenging to get busy organisations to commit to updating information, even with easy self-service routes and reminders

We have taken the learning from Good HQ and adapted technology into other digital services we have developed, including [Goodmoves](https://goodmoves.com/), the [Saltire Awards](https://saltireawards.scot/) and [Volunteer Scotland search](https://search.volunteerscotland.net/).

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## About SCVO

SCVO (Scottish Council for Voluntary Organisations) is the national membership organisation for Scotland's voluntary sector.

Our role is to champion the role of voluntary organisations in Scotland and to support them to do work that has a positive impact.

SCVO supports members and the wider voluntary sector with all aspects of setting up and running a voluntary organisation. SCVO represents the needs and concerns of the voluntary sector to the Scottish government in Holyrood and UK government and Westminster. Through our learning and events programme SCVO offers training and development opportunities to the sector.

Members access an extensive membership benefits package including specialist, in-depth, 1-to-1 guidance from our Information Services team and from professional service partners.

Access to exclusive membership networks (including comms, employers, governance and policy) supports members to grow their connections, stay up to date, exchange ideas and views with peers, and learn through tailored learning opportunities.

SCVO members enjoy free access to Funding Scotland Premium to stay on top of funding opportunities to support their organisation’s financial resilience.

Discounts and savings on SCVO products and services (including our HR service, managed IT support, payroll service and events and training) and partner offers provide members with support to allow them to focus on delivering their organisation’s goals. Further SCVO products and services include [extensive digital support](https://scvo.scot/support/digital), a climate action resource [Growing Climate Confidence](https://climateconfident.scot), a voluntary sector publication [Third Force News](https://tfn.scot) and a voluntary sector jobs and recruitment service [Goodmoves](https://goodmoves.org).

For more information on SCVO membership, visit [SCVO membership](https://scvo.scot/membership)