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Tuesday 7 & Wednesday 8 November
EICC, Edinburgh
Wednesday 29 November
Tuesday 7 & Wednesday 8 November
EICC, Edinburgh
Wednesday 29 November

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Tuesday 7 & Wednesday 8 November
EICC, Edinburgh
Wednesday 29 November
Tuesday 7 & Wednesday 8 November
EICC, Edinburgh
Wednesday 29 November
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Service design for innovation

Scottish Digital and Service Design Academies

Wednesday 15 June
Time slot
This event took place over 1 year ago
Alsh 1
Wheelchair accessible
Maralyn Boyle
01382 448868
Digital Learning & development
Who was the event aimed at?

Project/line managers

Who spoke at this event?
Lee Dunn: Head of the Scottish Digital Academy
Katie Murrie: Lead Consultant the Service Design Academy

The Scottish Digital Academy’s mission is to work collaboratively to secure sustained improvement in building and enhancing digital skills.
Service Design Academy is part of Dundee and Angus College and is a not-for-profit company committed to creating impact through interactive, practice-based learning. Our team has expertise working on transformational change programmes across the private, public and third sectors.
Event summary and materials

What was covered in your sessions?

Dean from the Scottish Government’s Digital Academy opened the session by sharing their Agile training programmes which build skills for digital transformation. Dean explained how a network of partners including Service Design Academy are delivering expert training. 

Next, Katie, Kim and Claire from the Service Design Academy facilitated an interactive exercise “Breaking Down Assumptions”. Everyone was asked to consider how our inherent biases are a significant barrier to delivering inclusive services. We discussed how taking a co-design approach, and using Service Design tools and methods, can lead to meaningful participation. By engaging service users we can reach a fuller understanding of the problems they face, and by involving them in shaping solutions, we can all deliver better services for our communities.

Was there any useful feedback or reflection from the participants?

The team had some great conversations after the session with people who wanted to find out how service design could help them and their teams deliver better services. 

Some comments we received on social media:

“Feeling inspired”

“Important (and fun!) interactive session on the importance of service co-design innovation and avoiding assumptions”

“Loved the persona exercise to test our assumptions” 

How people can find out more or get involved in your work?

Please get find out more on our websites and by getting in touch with our contact pages. Someone will come straight back to you to find out how we can help you.

Service Design Academy Website 

Contact Service Design Academy

Scottish Digital Academy Website  

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