The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.
Feedback & complaints
Feedback on our services
We'd love to hear your views on our digital services - whether you have suggestions to improve accessibility or you've found a technical bug, please get in touch via webhelpdesk@scvo.scot. For any other feedback or questions about our services please email enquiries@scvo.scot or call 0800 169 0022.
Complaints procedure
SCVO aims to provide high-quality services at all times. Whether you think we’re doing well or feel we need to do better, we value your opinion and want to hear from you.
If you are unhappy with SCVO in any way, please let us know. We welcome the opportunity to put matters right, for you and for others who might use our services in future.
What to do
First, speak to the staff providing the service you wish to comment on. Most problems can be dealt with quickly by the people closest to the situation.
If you are unhappy with the response or feel unable to approach staff directly then email enquiries@scvo.scot or call 0800 169 0022 or write to
SCVO
Mansfield Traquair Centre,
15 Mansfield Place,
Edinburgh,
EH3 6BB
Whatever method you choose, the matter will be dealt with in the same way.
Our commitment to you
We will:
- Take your complaint seriously
- Communicate with you clearly and on time
- Make every reasonable effort to resolve the situation
What happens next?
In the case of a complaint, we respond to you within 3 working days informing you who is dealing with it and how long the investigation will take.
We aim to resolve complaints within 10 working days. However, some complaints take longer to investigate and when they do, we will contact you to advise you when you can expect a response from us.
All comments and complaints will be recorded by SCVO and used to help us improve our services.
What if I’m unhappy with the response?
If you have made a complaint and are unhappy with the response you receive, you can email or write to SCVO’s Chief Executive, who will look at the situation and decide if further action is needed.
If you are still unhappy, you can email or write to the Convener of SCVO’s Management Board, who will look at the situation again and decide if any further action is needed.
You can contact the Chief Executive and Convener by email at enquiries@scvo.scot or at the postal address above.