With You

Day

Wednesday 11 February

Time slot

15:00-16:00

Room

Ochil room
Wheelchair accessible

Contact

Steph Keenan

Topics

Health & social care Digital, comms & marketing

Overall aim

By the end of this session, participants will:

• Understand the key challenges and opportunities of delivering services virtually, especially in rural and island communities.
• Learn practical approaches for building trust and connection in text, phone, and video-based support.
• Explore innovative approaches in digital service delivery, including staff training and neuroinclusive design.
• Gain insight from real-world lessons and identify common myths about “human connection” in virtual spaces.
• Leave with actionable ideas and tools they can apply immediately in their own services.

Description

Virtual services have moved from "nice-to-have" to "need-to-have", especially across rural and island communities. But how do you build trust when your service exists through a screen or on a phone?

This session explores the innovations shaping virtual delivery across Highland and Scotland more widely, from text based harm reduction and aftercare, to supported staff training and neuroinclusive service design.

We'll unpack what makes virtual connection work (and what doesn't), share lessons from real-world delivery, and challenge some myths about what "human" really means.

Expect a fast-paced, interactive hour with practical takeaways and the odd reality check about Wi-Fi

Who is the event aimed at?

Frontline service delivery, Managers

Who is speaking at this event?

Stephanie Keenan