This page tells you about SCVO's work and impact during 2021/22.
Despite the challenges of the pandemic and the economy, this has been a good year for SCVO. We’ve grown and improved our services, championed the voluntary sector in many places, built partnerships and our membership has continued to grow.
We’ve been at the heart of improving digital inclusion for the most vulnerable people across Scotland, as well as supporting voluntary organisations to be more digitally engaged themselves. The pandemic brought into sharp relief the vital role voluntary organisations play in Scotland’s social and economic fabric, but also its fragility. We’ve been there for our members and the wider sector, with resources, advice and support; we’ve told their stories and highlighted their successes and challenges.
Building relationships, harnessing collective power, voice and action, is part of our DNA. We’ve been developing our relationships with our sister organisations in Wales, Northern Ireland, England and Ireland, as well as with Scottish and U.K. Governments and local government, other intermediary bodies and the third sector interface network. That’s how we make sure the voluntary sector in all its diversity is valued and respected.
I’m pleased that we have been recognised as a good employer, with a highlight being achieving gold Investors in People status. As a champion of Fair Work in the sector, we want to lead by example and highlight the things that get in the way.
Of course we have our challenges. How to do our bit in tackling the climate emergency, how to improve equality, diversity and inclusion, how to mitigate our own financial fragility. Those challenges are common across the sector and SCVO must have the confidence and resilience to hold true to our values and purpose as we navigate stormy waters.
I hope you enjoy this impact report for 2021/22. We'd love to hear what you think of it so please get in touch if you've any comments or feedback that you'd like to share with us.
Best wishes,
Anna
Our members sit at the very heart of SCVO and play an active role in shaping our work.
From the borders to the highlands, charities, voluntary organisations and social enterprises of all shapes and sizes continued to work throughout 2021/22 supporting communities across Scotland.
It is a privilege for SCVO to support these organisations, and as ever, we were inspired by the achievements, strength and resilience of our members and the voluntary sector.
Our membership grew by record numbers in 2021/22! We were so pleased to offer a brand new, refreshed membership benefits package welcoming more new members and supporters than ever before into our community.
During another hugely challenging year for the voluntary sector we were there for voluntary organisations across Scotland, amplifying our support to help them make the biggest impact possible.
Our SCVO information services team supported voluntary sector organisations while they continued to adapt to an ever-changing operating environment and to meet ever-increasing demand. We also recruited a new customer service team with the aim of increasing the sector's access to our services and delivering a more joined-up approach to customer service across SCVO’s different teams.
Our information and customer services teams answered over 1,000 complex enquiries, helping organisations across the sector to make informed decisions during another uncertain and challenging year.
SCVO’s payroll service team provided much-needed responsive and professional support to help keep the sector afloat and employees paid as the effects of the pandemic continued to take hold.
Fiona, Edinburgh International Book FestivalWe have found SCVO extremely helpful and flexible in managing our payroll saving our organisation time and money, enabling us to continue providing finance and operational support during our busiest period, and making recording and reporting on salary costs easier.
We continued our crucial furlough service which was used by 35% of our Payroll clients to process their furlough claims. During the entirety of the service, our team made 681 furlough claims on behalf of 72 SCVO payroll clients, claiming just under £2million.
We supported approximately 500 voluntary sector organisations with their HR issues throughout 2021/22 and helped to encourage good employment practices across the sector more widely by making a wide range of resources available online including HR guides and templates.
Over 2021/22, our hub received 125,000 page visits which helped voluntary organisations to access:
As the pandemic continued, so did uncertainty around job security for many. Through Goodmoves in 2021/22, we were able to connect more people with job opportunities each month and helped more voluntary sector employers to fill positions than the year before.
This valuable and affordable platform made it easier for even more voluntary sector employers to fill positions while helping employees to find their next roles at a time when job-hunting was a worrying prospect.
Not only did the Goodmoves website generate significant unrestricted income for SCVO to invest back into our work with members and the wider sector, it has also helped to promote voluntary sector careers to new target audiences including students, young people and jobseekers.
We celebrated 10 years of Community Jobs Scotland (CJS) – one of the country’s most successful employability programmes - which has helped to transform the lives of young people facing multiple barriers to employment. In 2021/22, we created and filled a further 491 CJS jobs, bringing the total number of jobs created over 11 years to:
We were proud to see our successful programme receive recognition in the Scottish Parliament, with MSPs from across the political spectrum highlighting the impact CJS has had in supporting the creation of jobs in the voluntary sector for young people from the job market.
Steve HutchisonI was on Jobseekers, had been applying to lots of jobs but they all kept not accepting me, but not giving me much feedback. Then my advisor at the Job Centre had mentioned CJS and said it might help. It’s completely changed my life to be honest.
Liam McFadyen, Cunninghame Furniture Recycling ProjectIt was honestly a lifesaver. Every morning I’m looking forward to coming into work.
SCVO was disappointed in the Scottish Government’s decision to transfer the funding over to local authorities from 1 April 2022, bringing the national programme to an end.
In addition to our successful Community Jobs Scotland, we have been dedicated to supporting employability for younger and older people across Scotland through the following programmes:
SCVO acted as a gateway organisation, allowing voluntary organisations to receive and support the programme’s participants who have in turn had a positive experience of working in the sector.
Through SCVO’s online tracking system, over 5,000 new volunteers were able to register as Saltire Award participants, resulting in over 7,000 Saltire Awards achieved and over 300,000 volunteering hours logged!
SCVO worked with Fife, Highland, South Lanarkshire and Scottish Borders councils to create and fill 76 new six-month job placements for people aged 16 to 24, and a further 54 places for those aged 25 years and above, who have been unemployed for 12 months or more.
Third Sector Interfaces (TSIs) across Scotland were able to continue matching volunteers to volunteering opportunities and report back on their impact through SCVO’s reliable Milo system.
SCVO secured funding to create 30 six-month voluntary sector work experience placements in the Highlands for 16 to 29-year-olds and people aged 50+.
Our highly-skilled IT team supported the SCVO team, clients based at home, in their own organisations' offices and in SCVO's office with a responsive IT helpdesk. Our team worked hard to understand customers' needs and to make IT accessible and understandable for everyone.
Making our sector’s voice heard and recognising its importance during another year of pandemic life, was a key priority for SCVO. Our policy team were dedicated to building important relationships with key policy-makers to make sure that the sector’s concerns were expressed in both the Scottish and UK governments and parliaments, and achieved this through valuable interactions with a broad range of people.
In April 2021, we held a hustings for the 2021 Scottish election featuring all the party leaders, hosted by Brian Taylor. The event was viewed by party leaders as a key platform, and had significant engagement from the sector.
Hosted by Pam Duncan-Glancy MSP, we organised this well-attended event in partnership with the TSI Scotland Network. It was here that we launched our 'Introduction to the Voluntary Sector' guide and posters with localised information for every MSP.
During another hugely challenging year the voluntary sector continued to be #NeverMoreNeeded.
Our #NeverMoreNeeded content reached approximately 1 million views, with our campaign film being viewed 8,000 times and making the finals of the 2022 UK Charity Film Awards.
The campaign generated media coverage across 23 publications and united voluntary organisations behind a single message, giving them a vehicle to raise awareness of their work with stakeholders beyond the voluntary sector.
SCVO’s 2021 Scottish Charity Awards were held online for the second year. Sally Magnusson hosted the event and 3,000 viewers tuned in to learn which of our 47 finalists would win across nine categories. The awards promoted the achievements of the most innovative and effective voluntary organisations in Scotland, and the people working hard to make a difference to the communities they support.
Photos: Lewis Houghton / lewspix.com
SCVO's publication Third Force News (TFN) was established in 1996 and is Scotland's only specialist publication for the voluntary sector.
In 2021/22 TFN published 1,000+ articles on its daily updated news website, and with a huge reach across its social media channels, attracted 1,000,000+ page views.
Throughout the year, TFN produced its influential monthly magazine featuring unrivalled analysis of the sector and its operating environment, plus its annual Guide to Running a Charity or Social Enterprise.
Through this work, and through hosting events at The Gathering, TFN played a vital role in spearheading SCVO’s campaigning, and provided a useful bridge between SCVO, the wider sector, policy-makers and influencers.
SCVO’s Third Sector Tracker (funded by funded by SCVO, The Scottish Government, The National Lottery Community Fund and The William Grant Foundation) comprises research about the voluntary sector, undertaken directly with the voluntary sector.
The findings of this research were (and continue to be) pivotal in shaping SCVO's policy, digital, communications and support activities, and have shaped conversations in the Scottish Parliament, Third Force News and mainstream news media.
Communication was key for SCVO. Our marketing and communications team continued to share news of the latest government updates, events and funding opportunities to support organisations across the country and to share the story of the sector across our channels.
We shone a light on the sector's importance and told the sector's story through national media coverage and we engaged with thousands of organisations and stakeholders via our growing social media channels.
Following the development of our funding service, including the introduction of a self-service portal for applicants, voluntary organisations across Scotland were able to benefit from more accessible and flexible funding support.
SCVO distributed almost £18million of crucial funds during 2021/22, providing a lifeline to organisations and the communities they support.
Manuela Coletti,The funding we received via SCVO Grantmaking was transformational for Craigsfarm. Thanks to that initial funding, we were able to build our service and reputation, and have now been successful in gaining a further £100k to expand our service further.
Community Programmes Manager, Craigsfarm
Our Funding Scotland website continued to provide accurate, personalised and up-to-date information on funding opportunities, helping more than 140,000 people with their funding searches when it mattered most.
In 2021/22 we almost doubled the number of learning hours delivered and were proud to support learning and professional development within the sector. We hosted more training events than in 2020/21, delivering 4,000 hours of learning to individuals!
The importance of projects like Connecting Scotland was brought sharply into focus as a result of the pandemic, with social isolation and digital exclusion presenting huge hurdles to overcome.
Through Connecting Scotland, we distributed digital devices to hundreds of local and national organisations to help digitally excluded households across Scotland’s 32 council areas. The devices enabled us to combat isolation while helping the most vulnerable to access services that had moved online and improving their digital skills. We were able to help digitally-excluded people across the country feel more connected to the world around them.
Errin Anderson, The Ecology Centre, FifeOne of the households who received a device with internet access said it was like Christmas and had a wee cry
device recipient, Shakti and Edinburgh Women’s AidIt feels like so much more than a laptop. It feels like some support, care, help. Still smiling! I’m feeling more positive.
SCVO’s digital team continued their hard work in upskilling the voluntary sector workforce with the skills they needed to drive forward their organisations. In 2021/22, thousands of charities and social enterprises:
Middle Managers Digital Leaders participantI have personally developed as a leader as a result of being a participant. I learned new tools to use with my team and within my organisation that might help me lead on development opportunities, and with team development in future roles.
The mPower project continued to run across the Republic of Ireland, Northern Ireland and Scotland, working in communities to enable people aged 65+ and living with long term conditions to take the steps needed to live well, safely and independently in their own homes.
Community navigators supported people to develop wellbeing plans, connecting them to activities in their community and connecting them to technology to enhance support for health and wellbeing. The project exceeded all targets and expectations, achieving:
SCVO’s role was to manage communications, coordination and engagement with the third sector and other stakeholders. During the pandemic SCVO linked mPower into Connecting Scotland to maximise the digital inclusion needed to support the eHealth interventions.
mPower was supported by the European Union’s INTERREG VA Programme, managed by the Special EU Programmes Body (SEUPB). Learn more about mPower
Despite another challenging year, SCVO is proud of our many achievements and the achievements of the sector. We continue to be a credible and trusted partner by voluntary sector organisations, the public and private sectors, and continue to see our member and supporter base grow. This have continued to support, promote and develop the voluntary sector in Scotland.
Our people have been central to the work SCVO has been able to do to support Scotland’s vibrant voluntary sector. We are proud to not only have been able to
bring new talent to the organisation, but to have enhanced what we offer our team through initiatives including:
Gaining our Gold Investors in People status
Becoming a top 10 Flexibility Works Employer
Introducing our CIPD recognised staff wellbeing project
Like most organisations in the sector, we faced significant challenges in managing work throughout the changing coronavirus restrictions. We lost some tenants in our buildings, but also welcomed some new ones and staff wellbeing remained a focus as everyone’s personal and working lives continued to be disrupted.
Working with Scottish Government and local government on employability, particularly the implications of implementing Phase 2 of No One Left Behind has proved frustrating, however, we are now making some headway engaging with local stakeholders.
Dealing with European funding for the sector at a Scottish Government, UK Government and EU level has remained a significant challenge, but SCVO has continued to engage with key stakeholders including the SCDI, STUC, COSLA, Scottish Government and our sister organisations across the UK on the EU-UK Trade and Cooperation Agreement (TCA) and the wider impact of Brexit.
Looking ahead, SCVO’s focus will be on developing our services to support the sector and identifying new opportunities to replace lost income to continue to support our work.