• SCVO
    • The Gathering
    • Scottish Charity Awards
    • Funding Scotland
    • Goodmoves
    • TFN
    • Sign in / sign up
    • Scottish Council for Voluntary Organisations
Sign in
Forgot your password? Reset password
Don't have an account? Sign up
Sign up

Not registered for an SCVO Account?

Sign up below to create your SCVO Account. Fill in your details and we'll send you a link to verify your email address.
You'll have the option create an individual account or to link your account to an organisation. If your organisation's an SCVO member or supporter, you'll have immediate access to exclusive content and benefits.
Privacy notice

Already have an account? Sign in

Sign in / sign up

Sign in

Forgot your password? Reset password
Illustration of a mother and child

Not registered for an SCVO Account?

Sign up below to create your SCVO Account. Fill in your details and we'll send you a link to verify your email address.
You'll have the option create an individual account or to link your account to an organisation. If your organisation's an SCVO member or supporter, you'll have immediate access to exclusive content and benefits.
Privacy notice

Account password reset

Complete the form below to receive a link to change your password

Scottish Council for Voluntary Organisations
Join our community
About Support & learning Events Services Funding Jobs & employability Policy & research
Scottish Council for Voluntary Organisations
Scottish Council for Voluntary Organisations
  • Home
  • About
  • Support & learning
  • Events
  • Services
  • Funding
  • Jobs & employability
  • Policy & research
Our sites
  • Coronavirus Info Hub
  • Funding Scotland
  • Goodmoves
  • TFN
  • SCVO Membership
  • SCVO
  • Feedback & complaints

Feedback & complaints

Feedback on the website

We’d love to hear your views on our new website. Whether you like the new look or you’ve found a bug, please do drop us an email to let us know.

Complaints procedure

SCVO aims to provide high quality services at all times.  Whether you think we’re doing well or feel we need to do better, we value your opinion and want to hear from you.

If you are unhappy with SCVO in any way please let us know.  We welcome the opportunity to put matters right, for you and for others who might use our services in future.

What to do

First, speak to the staff providing the service you wish to comment on.  Most problems can be dealt with quickly by the people closest to the situation.

If you are unhappy with the response or feel unable to approach staff directly then email enquiries@scvo.scot or call 0131 474 8000 or write to

SCVO
Mansfield Traquair Centre,
15 Mansfield Place,
Edinburgh,
EH3 6BB

Whatever method you choose, the matter will be dealt with in the same way.

What happens next?

In the case of a complaint we respond to you within 3 working days, informing you who is dealing with it and how long the investigation will take.

We aim to resolve complaints within 10 working days.  However some complaints take longer to investigate and when they do, we will contact you to advise you when you can expect a response from us.

All comments and complaints will be recorded by SCVO and used to help us improve our services.

What if I’m unhappy with the response?

If you have made a complaint and are unhappy with the response you receive, you can write to SCVO’s Chief Executive, who will look at the situation and decide if further action is needed.

If you are still unhappy, you can write to the Convener of SCVO’s Management Board, who will look at the situation again and decide if any further action is needed.

You can contact the Chief Executive and Convener at the address above.

Page last modified on 4 June 2020
  • Policies
  • Accessibility policy
  • Transparency & open data
  • Environmental policy
  • Privacy policy
  • Cookies policy
  • Terms & conditions
  • Feedback & complaints

Find information on…

Setting up an organisation

Funding for my project

Training courses & events

Jobs in the sector

Related posts

Sheghley Ogilvie
The Programme for Government: Smoke and mirrors?
11 July 2022
Kyrstie Brown
SCVO policy and public affairs: A busy three months to kick off 2022
28 April 2022
Susan Smith
Crisis upon crisis – solving climate and cost of living crises together
31 May 2022
Paul Bradley
SCVO response to the Finance and Public Administration Committee’s National Performance Framework inquiry
14 April 2022

Latest posts  See more

John Fitzgerald
Why not hybrid? Reflection on The Gathering 2022
30 June 2022
David McNeill
SCVO response to SCDI Business with Purpose Commission
28 June 2022
Susan Smith
How to align your charity goals with like-minded corporates
23 June 2022
Tracey Bird
We’d like to know what you think of the Third Sector Governance Code
30 May 2022
Join our community

Contact

How to get in touch with our staff

Social

  • Twitter
  • LinkedIn
  • Facebook
  • Soundcloud
  • YouTube

Help

  • Accessibility policy
  • Transparency & open data
  • Environmental policy
  • Privacy policy
  • Cookies policy
  • Terms & conditions
  • Feedback & complaints

About

The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Find out more

© 2022. The Scottish Council for Voluntary Organisations (SCVO) is a Scottish Charitable Incorporated Organisation.
Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.

Scottish Council for Voluntary Organisations