collectively need to take more direct responsibility for fundraising methods, standards and dealing with complaints,on donors as people (respect them) and not just see the £ signs We need to develop better routes for complaints,to get to fundraisers as they often don't see the complaints There is a wider issue of good governance,based on the severity of the breach Being able to safely whistle-blow is crucial – there needs to be procedure,is based on organisational size Giving the public & donors a voice – getting feedback, dealing with complaints

to inform SCVO’s review into fundraising regulation.,SCVO was asked by Scottish Government to carry out this informal review.,procedures Increasing awareness and membership of bodies such as the Institute of Fundraising (IoF),procedures 5.8 Scottish fundraising landscape 5.9 Competition and funding pressures 5.10 Fundraising,Also, as mentioned above, charities complaints procedures vary significantly – perhaps in addition to