The economic value of advice provided by the Citizens Advice Network in Scotland in 2019-20
This report by Europe Economics is the latest in a series of analyses which quantify the economic value of
advice provided by CAS and the CAB network in Scotland. It is a continuation and an extension of this series.
In 2019-20, the CAB network dealt with 186,600 clients across Scotland, helping them gain more
than £170m in client financial gain (CFG).
The report estimating the extent to which advice can help to resolve people’s problems which
can then, in turn, relieve pressure on the public purse and help to maintain economic activity. In 2019-20,
this value is estimated to be as much as £97.11m across just ten CAB advice areas. The continuation also
provides input-output analysis of the client financial gain from advice, and of the wage and supplier
expenditures of CAS and CAB. This analysis for 2019-20 finds that client financial gain supported an additional
£46.4m of economic output through indirect and induced effects, and that CAS and CAB supported 3,064
jobs and £73.41m in wage income.
