We will tailor our bespoke support specifically to help you approach digital inclusion sustainably.,inclusion support you understand digital inclusion and know how to do it we will tailor our support,digital inclusion (making the case for digital inclusion at all levels of the organisation) Doing digital,inclusion (what works in developing and delivering your approach to digital inclusion) Digital Champions,(how to recruit, train, support and retain Digital Champions) Workforce digital skills (undertaking

people don’t need digital skills support.,workforce, either through learning new digital skills or acting as a Digital Champion to support others,Doing things digitally isn’t doing something additional or extra.,“We have always seen Digital Inclusion as part of our wider Community Inclusion programme.,Digital is only one aspect of life and we wanted to provide a holistic approach to inclusion.”

A Digital Motivator is someone who is passionate about digital inclusion and wants everyone to be able,Digita Motivator What do they do?,excellent Digital Champions Support Digital Champions to access learning opportunities Help co-deliver,They build support for digital skills development and recruit Digital Champions.,The Director of Customer Services initiates a Digital Champions programme to support adoption (Senior

A good Digital Champion is: Friendly, approachable, and eager to help others learn new skills A good,In fact, it actually makes you a better Digital Champion if you don’t know how to do everything.,They have their primary job to do, but they incorporate digital ‘nudges’ in this support.,a specific paid post to promote digital inclusion.,Example:Alison works as a Digital Inclusion Officer for a local community organisation, it’s a new post

Embedding digital inclusion support into your service can help.,This will vary from person to person and as a Digital Champion the most important thing you can do is,Digital Champion Keep it frequent, informal and flexible You will need to tailor your delivery approach,Digital Champion Build digital skills support into everyday interactions You can help people to build,This approach is best suited to an ‘embedded Digital Champion’.

Starting your digital inclusion journey Here are some key things to consider when planning your digital,inclusion support journey: What do your services users need? ,Who will be your Digital Motivator and Digital Champions? ,This could be staff training, funding, equipment or digital champion resources.,Let your service users and wider networks know about your digital inclusion support.

Understanding the impact and progress of your digital inclusion support is important.,Three key actions Engage with your service users, staff and volunteers Capture Digital Champion interactions,Get them to complete the digital skills checklist at the start and after a period of support.,Digital Champion interactions Capture the type and frequency of support Digital Champions give and who,Activities Find out what others think of your digital inclusion activities with your service.

Link to poverty and inequality The profile of people who do not have essential digital skills is unsurprisingly,Therefore, we must be mindful of where time and resources are allocated in building digital inclusion,Organisations should consider their approach to digital upskilling and ensure that this forms a core,Many organisations have benefited from workplace Digital Champions programmes.,Initiatives like the National Digital Inclusion Network from Good Things Foundation are helpful for finding

Promoting your digital inclusion will increase engagement.,Don’t forget to celebrate the successes of your digital inclusion work both big and small.,For example, have your Digital Champions on hand at a community cafe, event or session.,Lead with the benefits to the individual rather than 'doing digital'.,your digital inclusion support too.

There's lots a village hall can do to help people feel more confident about using digital, and give them,That’s what makes them ideal places to host digital champions! What can a village hall do?,Support local volunteers to become digital champions.,Digital champions are anyone that helps someone get online.,for supporting a learner.