Digital inclusion research

The annual Consumer Digital Index from Lloyds gives a snapshot of Essential Digital Skills across the UK.
by Lloyds Bank

A report from LINK on the readiness of the UK for digital services, and what can be done about this.
by LINK

Audit Scotland explores how well the public sector in Scotland are tackling digital exclusion and what more they can do.
by Audit Scotland

Helping to tackle digital inequality by developing a Minimum Digital Living Standard (MDLS) for households with children covering all four UK nations.
by MLDS

This year’s report also includes the 2023 UK Essential Digital Skills benchmark; a measure of the fundamental tasks needed to access the online world including the essential digital skills needed for life and work.
by Lloyds

A report based on primary research with people receiving digital support in phase 3 of the Connecting Scotland programme.
by Scottish Government

UWS and Mhor Collective, commissioned by SCVO, worked to understand the nature of digital ethics within digital inclusion work, working with frontline organisations across Scotland. Their findings recognise the changing and complex landscape of digital inclusion.
by UWS and Mhor Collective

SCVO's digital inclusion team worked with organisations across Scotland to understand the issues around device refurbishment. Learn more about this important and inspirational work in our report.
by SCVO

An evaluation of Phase 2 of the Connecting Scotland programme.
by Scottish Government

An evaluation of Phase 1 of the Connecting Scotland programme.
by Scottish Government

A report by Age UK on the impact of online banking on older people.
by Age UK

This new research highlights a significant opportunity to tackle e-waste and the digital divide.
by Good Things Foundation

By UNHCR

Understand how the cost of living crisis has impacted people experiencing digital exclusion, and how housing providers can respond to these challenges.
by Cambridge Centre for Housing and Planning Research

Exploring digital youth work across Scotland.
by YouthLink

This Essential Digital Skills report provides an overview of the specific digital work abilities that the UK labour force lack, as well as an understanding of who and where, to a level of specificity not seen before.
by Lloyds Bank and FutureDotNow

The Scottish Household Survey (SHS) is an annual survey of the general population in Scotland, carried out since 1999. It aims to collect reliable and up-to-date information on a range of topics, through a random sample of people in private residences. It is a voluntary and interviewer-led survey. See Section 4 for Internet use in Scotland.
by Scottish Government

The Scottish Government's refreshed strategy which sets out how they will work together to improve the care and wellbeing of people in Scotland by making use of digital technology in the design and delivery of services.
by Scottish Government

The largest annual study of the UK's digital and financial lives. This is the seventh in the series.
by Lloyds Bank

An overview of key learning from SCVO following a structured programme with 19 local authorities in Scotland supporting workforce digital skills.
by SCVO

This report looks at media use, attitudes and understanding among children and young people aged3-17. It also includes findings on parents’ views about their children’s media use, and how parents ofchildren and young people aged 3-17 monitor and manage their children’s use.
by Ofcom

The annual adults’ media use and attitudes report provides research that looks at media use, attitudes and understanding, and how these change over time. The report also includes a particular focus on those who tend not to participate digitally.
by Ofcom

A look back at what the first year of Connecting Scotland has achieved, with an introduction from Kate Forbes MSP, Cabinet Secretary for Finance and the Economy.
by Connecting Scotland

Independent evaluation by Blake Stevenson.
by Scottish Government

SCVO Digital progress report on how a place-based approach can be taken to digital inclusion in Scotland.
by SCVO

The 2021 Essential Digital Skills report measures the fundamental digital tasks needed to access the online world, as well as the digital skills needed for life and work.
by Lloyds Bank

The 2021 UK Consumer Digital Index is the sixth in the series. It uses the behavioural and transactional data of one million consumers to build a view of digital engagement in Britain.
by Lloyds Bank

This report from Audit Scotland looks at progress being made by the local authorities in Scotland, with a section on staff capacity and digital skills.
by Audit Scotland

This is a review of the 86 projects funded through Rounds 4 – 6 of the Digital participation Charter Fund, with key learning for organisations embarking on digital inclusion projects.
by SCVO/The Lines Between

This evaluation explores SCVO’s work as part of the UK-wide One Digital Programme. The report covers Digital Champions, the Digital Check-up and the Senior Leaders Programme.
by SCVO/The Lines Between