This page tells you about SCVO's work and impact in 2023/24.
In that time, a lot has happened for the sector and for SCVO. Times are tough and that means we have had, and continue to have, a lot to do, to react to, to anticipate and prepare for. Despite continuing challenging times, voluntary organisations in Scotland - and SCVO's growing membership - continue to add significant and vital value in our society and economy.
We have continued our work, lobbying on behalf of the sector on fair funding, targeting Scottish Government and other public sector funders in particular, but also working with independent funders to try to make sure voluntary organisations can access flexible, sustainable funds with proportionate application and monitoring systems. There is a real appetite to make things better but there’s a long way to go. Our work continues and we are continuing to emphasise the important role of the sector in Scotland’s economy, as well as its social infrastructure. This includes employing 5% of the country’s workforce and the massive contribution volunteering makes.
I’m really proud of the Third Sector Tracker that continues to help us with our influencing work and provides us with robust information about the challenges that are facing the sector. It means we have strong evidence to support our assertions, and it means we can identify emerging issues quickly and take steps to address them. We hope we’ll be able to secure enough funding to keep it going.
In a challenging operating environment, SCVO has been there to offer support, advice and services to the sector and to shine a light on the sector's work through the #EssentialSector campaign that launched in May. We later shared a series of films, co-produced with 10 voluntary organisations, featuring real people, telling their stories in their own words, painting an inspiring and raw picture of the value and impact of our sector.
With the sector’s best interests at heart and our members at the heart of everything we do, SCVO is here to help and to make our sector's voice heard.
I hope you enjoy this impact report for 2023/24. We'd love to hear what you think of it so please get in touch if you've any comments or feedback that you'd like to share with us.
Best wishes,
Our members sit at the very heart of SCVO and play an active role in shaping our work.
In 2023/24 our membership grew to over 3,500 members and supporters from across the whole of Scotland, and that number continues to grow. Our members come in all shapes and sizes from very small, local, volunteer-run organisations to large, national service providers and campaigning organisations, looking for everything from access to specific services to being part of a movement.
It is a privilege for SCVO to support these organisations, and as ever, we were inspired by the achievements, strength
and resilience of our members and the voluntary sector.
We’re delighted that 2023/24 has been our biggest-ever year for membership growth. This means that more voluntary
organisations across the country than ever before have been able to access a range of valuable support services
directly from SCVO or via our partners to develop and build their capacity.
This year, we introduced new opportunities to add value for our members including our first Members' Week which offered members six members-only webinars, a prize draw and special offers including an exclusive discount on Goodmoves. Members enjoyed engagement opportunities such as our free ‘Ask Anna’ event offering members the chance to meet SCVO's chief executive to ask questions and share valuable knowledge, information and views. We ran free member-exclusive networking events including our 'Networking to open doors' session with Mike Stevenson and member-exclusive networking events at the Gathering.
We've continued to build relationships with trusted partners to provide a range of important services that can help member organisations work more effectively. We choose our partners to make it easy for members to find quality services and products that can support your organisation and to help you to save time, money and get expert advice.
We continued being a trustworthy source of information to people in voluntary organisations navigating complex processes and situations, offering comprehensive, reactive support.
Our information services team provided invaluable expert advice to make sure that Scotland’s voluntary organisations had the help they needed to run their organisations effectively.
We also introduced new information and guidance for the lifecycle of a charity via our online guides, including our:
SCVO’s payroll service team continued to provide the sector with a high-quality, professional and friendly payroll service.
Our cost-effective service helps to alleviate the pressure on organisations on an ongoing basis, allowing teams across the voluntary sector to focus their energy and resources on their key charitable aims and missions.
We continued offering best practice governance support to Scotland’s voluntary organisations. To meet the ever-changing needs of the sector, we also contributed to refreshing and updating the Third Sector Governance Code alongside Scotland’s Third Sector Governance Forum.
The new Code emphasises the importance for organisations to build equality, diversity and inclusion practices into the way their boards are run, and to give consideration to climate change impact as well.
To support this new guidance, SCVO developed resources and guides, ran an exclusive Goodmoves special offer of free trustee recruitment ads, and worked with colleagues across the sector on webinars and training to help build better boards for Scotland’s voluntary organisations.
Our subscription-based HR Service launched in November 2022, offering expert one-to-one support to organisations looking for help with their HR activities. Our team know and understand the voluntary sector, and all the challenges it presents. Through this much-needed service, SCVO was able to support organisations across the sector to be and become better employers offering advice and support on all things HR from recruitment and employment policies, to managing conflict, sickness, and team dynamics.
By the end of 2023, we had supported over 100 organisations, providing high quality and trusted HR-related information. Our efforts to highlight the importance of fair work and good HR practices to an even wider range of voluntary organisations, has helped to make the sector an even better place to work.
SCVO tries to lead the way in making the sector a better place to work by being the best employer we can be and we are working to get better all the time. In 2023/24, our HR policies continued to support flexible and blended working and our staff survey results show that our staff team are engaged, motivated to achieve SCVO’s objectives and feeling good about working for SCVO.
In our 2023 staff survey, over 98% of respondents agreed that they would recommend SCVO as a great place to work, 98% said they feel motivated to contribute to the achievement of SCVO’s aims and objectives and 96% said they feel SCVO is committed to creating a diverse and inclusive workplace.
In early 2023 all SCVO staff participated in an anti-racism action learning programme delivered by Viana Maya of pRESPECT. We focused on anti-racism in our appraisals and throughout 2023 we developed our HR policies and approach, including how we recruit, working towards an ‘inclusion by design’ approach.
Our people are central to the work SCVO does to support Scotland's voluntary sector.
As the cost-of-living crisis continued its grip in 2023/2024, we also watched the job market experience a slight decline. Despite this, Goodmoves - SCVO’s careers hub – continued to successfully connect 90,000 job seekers with career opportunities across the sector.
As well as generating significant unrestricted income for SCVO to invest back into our work with members and the wider sector, Goodmoves continued to promote voluntary sector careers to new target audiences including students, young people and jobseekers.
Milo is a data management and reporting platform, provided by SCVO and funded by the Scottish Government. It is used by many of Scotland’s Third Sector Interfaces (TSIs) to manage their interactions with voluntary organisations and volunteers.
With 400 active users across TSIs in Scotland, SCVO supported TSIs with matching volunteers to volunteering opportunities and enabled them to report back on their impact through our reliable Milo system.
Using Milo, we also worked to enhance volunteering infrastructure on key partner platforms including the Saltire Awards and Volunteer Scotland websites, meaning better quality volunteering data could be gathered for the sector.
Our responsive and supportive IT Service team stepped up and helped over 40 voluntary organisations with their technology needs, managing almost 1,000 laptops and computers for clients based at home, in external offices and also in SCVO’s offices.
Across the sector budgets are stretched and time is precious. Organisations without professional IT skills and expertise in-house could rest assured in the capable hands of our IT Service team. Their invaluable support and commitment to creating tailored IT solutions for each of our diverse clients, helped teams across the sector to enhance their productivity and run their organisations more effectively.
We provided professional, modern and cost effective working environments for 25 voluntary sector organisations through our facilities services.
Our workspaces offered supportive spaces, designed to foster collaboration and a sense of community amongst tenants from across the sector. Creating exceptional value for organisations using our workspaces was important to us, so as well as making sure that our friendly, helpful and welcoming Facilities services team were always on-call to support our valued clients, we continued to ensure our office spaces and meeting rooms were competitively priced for organisations of all shapes and sizes.
Having our sector’s voice heard and recognising its importance during another year of pandemic life, was a key priority for SCVO. Our Policy team were dedicated to building important relationships with key policy-makers to ensure that the sector’s concerns were expressed in both the Scottish and UK governments and parliaments, and achieved this through valuable interactions with a broad range of stakeholders.
Through our Policy team’s influencing efforts, in 2023 the Scottish Government committed to a review of charity law in Scotland following our calls to review and modernise out-of-date charity law.
The Charities and Trustee Investment (Scotland) Act 2005 hasn’t changed much since it was introduced. New updates to charity law will help to make sure the law is more in line with what charities in Scotland need today, boosting transparency and accountability for charities and their trustees. These changes will help to build and strengthen the public’s trust in the voluntary sector.
Watch Jason Henderson, SCVO’s Policy and Public Affairs Officer, giving evidence to the Scottish Parliament
In 2022/2023, we hosted three hundred SCVO members at nine SCVO Policy Network events. These events included the opportunity for members to meet Scotland Office Minister, John Lamont, and former Scottish Labour leader, Kezia Dugdale.
Fair Funding is central to a sustainable voluntary sector in Scotland. It includes, but is not limited to, longer-term funding of three years or more, flexible unrestricted funding, timely payments, more accessible application processes, sustainable funding which incorporates inflation-based uplifts, and transparent approaches to monitoring and reporting.
Guaranteeing Fair Funding for the sector will help to ensure that organisations can provide the services and projects that are crucial to communities across Scotland, allowing them to adapt to current and future societal and economic challenges.
In 2022/2023, we hosted three hundred SCVO members at nine SCVO Policy Network events. These events included the opportunity for members to meet Scotland Office Minister, John Lamont, and former Scottish Labour leader, Kezia Dugdale.
Our Policy Network gave policy professionals and enthusiasts from across the sector the chance to discuss common issues, build connections and network with key stakeholders in government and parliament. These in-person meet-ups and the online community space offered valuable ways to seek advice, exchange expertise, and share campaigns – all to develop and support policy work in the sector.
Our work changes people’s lives, brings communities together, improves policy and contributes to the economy. What we do, and the benefits we bring, are constantly at risk if we do not have the support and funding we need to thrive and survive.
To highlight this important message, in May 2023 we launched a campaign called #EssentialSector and worked with 10 voluntary organisations to tell their stories through a series of short films. The films were co-produced by SCVO and the organisations themselves and featured real people telling their stories and showed the sector’s many achievements and challenges.
What happened next:
We believe that some of the best video content is taken using the simplest equipment. Anyone can learn to use their mobile phone to tell the story of their organisation and to show its impact and we wanted to help organisations across the voluntary sector in Scotland to do that.
We hosted a webinar on how to make videos using your mobile phone, led by professional film makers, Media Co-op who were joined by SCVO colleagues and Dates-n-Mates and Helensburgh Community Hub, who produced their own films for the #EssentialSector campaign.
We provided access to the webinar and to supporting resources to support the sector's learning. These valuable resources were all produced and kindly provided by media co-op.
Every day, thousands of incredible people and organisations across Scotland deliver life-changing work to the communities they support. This work deserves to be celebrated and SCVO's Scottish Charity Awards are our way to do exactly that.
The 2023 Scottish Charity Awards took place in Edinburgh and shone a light on the amazing work of our thirty-two finalists. We heard from each of our ten winners who shared with audiences at home via our live stream and at the Sheraton Hotel, all about the essential work their organisations do and why it matters. Learn more about each of our winners.
The Gathering, organised by SCVO, is the largest free voluntary sector event in the UK. Over two days on 7 and 8 November 2023, thousands of people from across the voluntary sector and beyond came together at Edinburgh’s EICC to enjoy a packed programme of events and the return of our popular exhibition.
Taking the Gathering online
We wanted to make the Gathering accessible for as many people as possible, and thought long and hard about how to make the event work for an online audience. In 2023 we introduced the Gathering Extra – a full day, real-time online round-up of the Gathering with interactive live chat discussions, conversations with special guests from across the sector, as well as curated, recorded content from some of our most popular Gathering sessions.
You can watch the Gathering Extra 2023 on our YouTube channel.
We wanted to do what we could to make the Gathering 2023 more sustainable and "greener" than before, to reduce our carbon footprint. Here are just some of the things we did:
SCVO's publication Third Force News (TFN) is Scotland's only specialist publication for the voluntary sector.
In an era where the voluntary sector is essential to our communities, but is also under unprecedented pressure, TFN plays a vital role in advocating for the sector, celebrating it, informing it and also acting as a critical friend, helping to ensure the sector’s good health and best practice.
Throughout the year, TFN produced its influential monthly magazine featuring 100+ external contributors and unrivalled analysis of the sector and its operating environment.
The team also developed a number of ongoing partnerships with voluntary sector organisations and published its annual Guide to Running a Charity or Social Enterprise. This year's guide focused on inclusion, equality, diversity and environmentalism and what charities can do to further these aims.
Through this work, and through hosting events at the Gathering, TFN played a vital role in spearheading SCVO’s campaigning, and provided a vital bridge between SCVO, the wider sector, policy-makers and influencers.
In 2023/24, fieldwork and reporting for waves six (Spring) and seven (Winter) of the Scottish Third Sector Tracker (funded by funded by SCVO, The Scottish Government, The National Lottery Community Fund and The William Grant Foundation) were completed.
The tracker comprises research about the voluntary sector, undertaken directly with the voluntary sector. The findings from wave six suggested that more organisations were feeling the impact of rising costs, inflation, and other financial pressures.
With evolving statistics on the size, shape and state of the sector, we have been able to better demonstrate the breadth of sector activity and its key role in Scottish society.
These findings were and continue to be pivotal in shaping SCVO's policy, digital, communications and support activities, and have shaped conversations in the Scottish Parliament, Third Force News and mainstream news media, and across the sector.
Through our networking, external communications and marketing, we strengthened SCVO’s position as a supportive, knowledgeable, trusted, inclusive, reliable authority in the voluntary sector (and beyond) with a strong, recognised voice and brand reputation.
We built relationships and championed the work of the voluntary sector to the media, influencers and decision-makers so that the sector’s contribution is better recognised, acknowledged and understood and we made SCVO's voice and the voice of our members and the wider sector heard through our campaigns, our lobbying, our networks and relationships and our communications on our website, social media and by email.
We reached more new and existing SCVO members and people in the voluntary sector and beyond than ever before by focusing on understanding our audiences and communicating and engaging with them on their preferred channels with content and information that's interesting, relevant and relevant to them and simple to understand.
In 2023/24 we worked hard to support the retention of our valued members and to continue our longstanding relationship with them.
SCVO has been using Salesforce as our customer relationship management (CRM) platform for over 10 years to make us more productive and efficient. We used the information that we've collected in our CRM to show our members how they'd been making the most of their SCVO membership and to say thank you to them for being valued SCVO members and engaging with our services.
In personalised membership renewal emails, we shared information with members about how they'd used My SCVO accounts to access their membership benefits and get 30% off SCVO events or access the Gathering programme early.
We shared information about the events and webinars that members had attended to help them learn and develop their skills and the emails. We shared a reminder about bulletins and information we'd regularly shared with them to help keep them up to date with SCVO and sector news.
For members using SCVO services, we shared details of how SCVO had made their payroll seamless, supported their recruitment with Goodmoves, helping them find the right people to join their team, and, through our Managed IT service taken away any worries about staying online, keeping up with updates, being cyber safe and solving their IT problems.
Making sure that voluntary organisations across Scotland could benefit from accessible and flexible funding support continued to be a priority for our Funding Development team.
As well as distributing almost £2.5million of crucial funds, we worked hard to equip more of Scotland’s voluntary organisations with the skills, tools and knowledge to successfully find and apply for funding – helping them deliver an even bigger impact for their communities.
We supported organisations with submitting better funding applications, and ran interactive sessions on important topics including monitoring and evaluation, and the climate too.
Through 2023/24, SCVO awarded almost £2.5 million of crucial funds, providing a lifeline to organisations and the communities they support.
Our Funding Scotland website provided essential funding support to the sector, helping 145,000 visitors from voluntary organisations in 2023/2024 to find accurate, personalised and up-to-date information about funding opportunities.
We attended outreach events including online information sessions, funding fairs and sector conferences to reach more people with how Funding Scotland can help and to listen to feedback and new ideas on how we can make the platform even better.
We were proud to support learning and professional development within the sector for thousands of people in 2023/24. Our affordable, flexible and sector-focused training programme means that our learners had access to relatable content and courses to enhance their professional skills and knowledge. Be helping individuals across the sector to shine in their roles, they in turn can help their voluntary organisations to thrive!
The Connecting Scotland programme began at the start of the COVID-19 pandemic to ensure that everyone in Scotland had access to digital services, providing opportunities to confidently access devices, connectivity, skills and support.
Following the Connecting Scotland programme closing for new applications, we developed two new funding opportunities in 2023 to provide short-term support to new and existing digital inclusion initiatives during the cost-of-living crisis.
Over 6,100 people have been estimated to benefit from these new funds:
Device lending libraries - we awarded £86,655 in devices and connectivity to 19 organisations running digital device lending schemes.
Housing providers - we awarded £117,897 in devices and connectivity to 16 organisations providing social housing or transitional accommodation.
We also supported a further 1,070 people by extending free connectivity to the devices they received during the earlier phases of the Connecting Scotland programme.
Drawing on our strong track record for tackling digital exclusion and our vision for a fairer, more digitally inclusive Scotland, in 2023 we launched our ‘Making digital inclusion everyone’s responsibility: a roadmap for Scotland’.
This roadmap was designed to help Scotland’s public, private and voluntary sectors understand the current state of play when it comes to inclusion and the collective actions needed take to reduce digital exclusion.
Along with this valuable resource, our Digital Inclusion team continued building vital digital capacity and partnerships in the sector through various learning opportunities:
We helped thousands of people on their digital journeys. As interest and trepidation grew surrounding the potential and pitfalls of Artificial Intelligence (AI) for the sector, we took on a rapidly-developing and complex area of digital and quickly gained recognition for our expertise. Thousands of people benefitted from our free series of webinars, in-person events and in-depth AI guide, contributing to responsible AI use within the sector.
Cyber was high on our agenda too as we reinvigorated activity in the sector to increase cyber resilience among voluntary organisations, hosting a free one-day conference for over 100 delegates to learn and share experiences.
And through our topical digital training sessions, we upskilled over 500 staff from 380 organisations on a whole host of digital topics.
We are committed to demonstrating leadership by supporting the sector's journey to net zero.
We launched Growing Climate Confidence in June 2023 with the support of our partners and funders. This entry level resource was developed to help organisations build a net zero action plan and approach to climate action that is relevant for their work and communities.
Our website was visited by thousands and provided voluntary organisations with a supportive space to discover actions and funding to help them address the climate emergency.
In 2023/24, 400 organisations completed our Growing Climate Confident checkup – an interactive tool helping to assess an organisation's progress on its net zero journey – empowering more people in the sector with knowledge and confidence about tackling climate issues.
We'd love to hear your thoughts, comments and feedback on our Impact Report.