Service design for charities

We think service design should be for everybody: easy to understand and put into practice. Join us on this series of two-hour jargon-free sessions where we begin to understand the essential principles of service design. Let's demystify what it all means, how charities can start using it, and look at some of the tools that can support us to create better services today.

Learn the basics of service design

Understand what service design is and why it matters for charities.

Explore how to understand and define problems

Learn how to find out what’s not working in a service and how to clearly define the problem.

Get tools to design and improve services

Discover simple tools and ways to create better services that meet people’s needs.

Session 1. Understand the problem: discover and define

• Why we do it
• How we do it
• Who we do it with

Session 2. Design the solution: develop deliver and iterate

• How we do it
• Who we do it with
• Resources and tools

This course is for anyone working in charities who has an interest in/wants to improve how services are designed and delivered, or who wants to understand more about service design. It’s especially useful for:

• People who manage or run services
• Staff who work directly with service users
• Teams planning new projects or changes

You don’t need any experience in service design – just an interest in making services better.