We will use this data to offer your organisation support to develop in the areas of Digital Participation,One to one support (phone calls and face to face meetings) to help your organisation become more digitally,Leadership development programme with monthly meetings and interactive support from SCVO Digital team,For as long as you are receiving digital support from SCVO we may send you occasional ‘special’ digital,We will delete your information five years after we have stopped delivering digital support to your organisation

evaluate if your online service delivery is working for them, especially after any updates in the digital,prepared to stop if it isn’t working Hear what your users and team are saying One big advantage of a digital,You can collect this through conversation, surveys, user testing and ad hoc feedback.,This lets your team and users try out a new piece of tech or approach and give honest feedback about,If you are hearing more negative comments, or seeing limited usage you might need to offering more support

Information, resources and support We also provided practical information, resources and support.,capacity building in the voluntary sector with a particular focus on digital services, digital inclusion,young people, staff and employers Support services And we responded quickly to flex and adapt our support,tenants from our shared office space and managed IT client to work remotely using digital tools to do,Please contact us at enquiries@scvo.scot if you have any feedback on our work or ideas about what we

, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,Remember the need to protect privacy and support good safeguarding practice where users are sharing personal,Association might need to give its tenants free WiFi, or a youth organisation might want to offer supported,Gathering user insight and feedback Embedding a short, easy survey in your outbound communication, for,Capturing user insight and feedback at key moments during their journey with you is much more meaningful

The core feature of place-based digital inclusion is partnership.,Places supported by SCVO as a critical friend and facilitator have relayed how it has enabled them to,share thinking and ideas and receive honest and informed feedback.,thinking at a local level by external facilitation of discussion, bringing across shared learning and supporting,It furthermore supports capacity and workload issues faced by local leads.

Now that you’ve recruited your Digital Champions it’s time to think about how you provide ongoing support,By creating opportunities for Digital Champions to provide feedback we can identify future training needs,Peer support Create a network for your Digital Champions to share best practice and celebrate their wins,Usually, Digital Champions can advance through the different tiers based on how many people they support,Impact Stories Being able to quantify how many people have been supported by your Digital Champions is

Communities already possess valuable assets that can help address digital exclusion challenges whether,Feedback from initiatives we've worked with suggests that external facilitation in a cross-sector partnership,forum can provide a sense of clarity to help identify, challenge and support communities to repurpose,them from attending in-person support sessions.,inclusion, such as local organisations, physical spaces, and digital infrastructure.

strategic judgements about which technology will be most effective and learn quickly through testing and feedback,This peer-to-peer support will help you grow on your journey as a digital leader.,He's supported countless organisations with digital strategy and has developed a number of initiatives,Culture: Build a culture of inclusion, innovation, and collaboration that will support your organisation's,The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and

funding hub have been vital to our members and the wider voluntary sector, attracting positive feedback,funding hub have been vital to our members and the wider voluntary sector, attracting positive feedback,support, development of digital platforms and delivery of a shared funding platformtransforming the,offering ‘quick fix’ emergency digital support service to 60 organisations.,to support learning and developing long term digital skills.

Skills, training and support Digital tools and platforms are constantly evolving, adding more and more,You can also access free digital support from a range of sources.,At SCVO we offer free dedicated digital support, and you can find a range of digital topics in our upcoming,is a basic but functional prototype that will enable you to test your ideas and learn from user feedback,For example: Digital funding Unfortunately, very few funders offer dedicated support for digital infrastructure