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An inevitable and often dreaded part of digital inclusion projects in healthcare is monitoring and evaluation. The first question is almost always, ‘Who is this evaluation for?’ There are usually three primary intended beneficiaries, the service users, organisational management...
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The digitisation of healthcare services is often reported as a solution to barriers to health and wellbeing services. For example, the Near Me video consulting platform can save patients from having to travel to appointments. But there is a presupposition when solutions such as...
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