Key actions Research digital exclusion and its prevalence Understand your user needs Benchmark your workforce,) User research Now that you've got a broad understanding of digital exclusion in Scotland you can use,By understanding these user needs your organisation will be better placed to develop a solution that,Questions you may want to consider as part of your user research can include: Do you have any digital,digital inclusion for your organisation; The resources you will need to do this (see our section on

of digital inclusion: a session for the wider workforce to introduce digital inclusion and build support,start, we recommend that you explore our 'understanding' webpage and do some research on digital inclusion,and user research.,Do our Digital Inclusion Maturity Check-up to identify where you already have strengths as an organisation,, and to understand where your gaps are.

In your community mapping exercise you will hopefully have identified existing resources within your,v=8cs3rnb_3tw Sustainability The idea of sustainability in digital inclusion is often misunderstood.,Digital inclusion cannot be sustained without ongoing resource, whether this is the purchase of devices,, provision of connectivity or even the availability of people to support digital skills.,When we refer to sustainability in digital inclusion we are really talking about making our efforts '

That’s why Scotland’s Digital Inclusion Charter’s first pledge is all about Understanding.,We believe that digital inclusion is everyone’s responsibility – and the first step to playing your role,Asking your staff and service users about their digital skills Developing a business case for embedding,digital inclusion in what you do Signing Scotland’s Digital Inclusion Charter and demonstrating your,How do you understand the needs of the people you work with in the context of the support they need?

Be a part of #connect23, a brand-new series of events delivered by SCVO exploring digital inclusion and,Talk to other people, find out what their work in digital is. Do your aims overlap?,Could you support each other? Could you work together in some way?,Please do feel free to take leftovers home.,inclusion and the circular economy The digital age has ensured advancements and brought people together

When you move a service online you need to understand how your users already engage with the digital,connectivity see our guide to Digital Inclusion.,Three key actions Measure the digital skills of your users Think about how your users will be accessing,It offers two short checklists that users can complete with your support.,Foundation Skills- Check if your users can do simple tasks like connecting to WiFi Essential Skills -

Not understanding the importance or relevance of digital skills for the workforce or for supporting user,people don’t need digital skills support.,New digital platforms and technology won’t do what you want them to do unless the people using them have,Digital inclusion and digital skills are at the heart of the Scottish Government and COSLA's digital,Doing things digitally isn’t doing something additional or extra.

One of the problems with delivering digital inclusion work is that there’s so many ways to do it.,That’s why Scotland’s Digital Inclusion Charter’s second pledge is all about your Approach.,It says: “We commit to delivering on digital inclusion across our organisation, based on our understanding,Think about how you can embed digital inclusion into your service.,Explore the five pillars of digital inclusion – how can they relate to the support you do or want to

Tips for turning your village or community hall into a digital hub Here are some top tips for thinking,That’s what makes them ideal places to host digital champions! What can a village hall do?,Support local volunteers to become digital champions.,Understand Essential Digital Skills.,for supporting a learner.

Embedding digital inclusion support into your service can help.,For example, a service user calls you to ask about any events your organisation is delivering over the,This will allow you to focus your time on delivering skills support.,can help enhance the user experience.,Digital inclusion is about ensuring that everyone who wants to be, has equal opportunity to be online