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Supporting Scotland’s vibrant voluntary sector

Scottish Council for Voluntary Organisations

The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.

Adapt and develop your management skills: managing people in the modern world

09:30-15:30, 24 March 2022
This event took place 5 months ago
Course length
1 Day
Helen Swatton
Mark Douglas
Course overview

The world we live and work in is changing at an ever increasing pace. As we emerge from the Covid-19 pandemic both employees and clients will have different expectations and needs to those of 12 months ago, with much going online and remote management becoming the norm. You will have to continue to adapt your ways of working to these new norms of remote working and the increasing pace of change, it is a truth that we are all facing.

There is a direct correlation between your management skills and the performance of your team, department or organisation in this new operating environment. Many leaders and managers are realising they cannot use 20th Century management techniques in this new norm.

In this brand new online course with Mark Douglas from Blue Ptarmigan you will explore how to get the best out of your people and create working environments where people feel empowered and engaged. It is delivered in one day, from 9.30am to 3.30pm with 3x 30 minute breaks, to allow you to focus on the subject and connect with the other participants.

This online course compliments our Introduction to people management: essentials for team leaders, supervisors and managers course and takes you towards the next step in your career as manager. Book this course and Introduction to people management: essentials for team leaders, get 10% off the second course!

Overall course aim

The aim of this online course is for you to:

  • gain greater capability and confidence in leading and managing people, including remotely
  • feel confident about holding great delivery conversations
  • gain an enhanced ability to diagnose and improve a team's performance.
  • help your team feel more empowered and engaged in their work
  • feel less stressed about handling difficult conversations, people and team conflict
  • feel more confident about giving and receiving feedback.
Course objectives

This online course will help you develop your active listening and good questioning techniques, which are key to handling difficult conversations and scenarios and also a great asset in coaching and mentoring. It will share the five steps to having great delivery conversations and how to best manage remote employees and virtual teams. It will discuss the power of having a core purpose, the stages of team development and how to handle day to day team conflict. Finally, it will cover giving and receiving feedback in a way that improves ownership, learning and performance.

Who was the course aimed at?

This course is for both managers who wish to develop further their management skills or have limited formal training in people management. 

Entry requirements

There are no formal entry requirements.

Other Information

Course structure: 6-hour course with 3x 30 minute breaks. The course is interactive, blending management theory with practical day-to-day techniques, examples, participant contributions and group work.

In house training service
This course can be delivered in-house. Find out more
£180 (member rate £110)

If you belong to an SCVO member/supporter organisation, please sign in with your SCVO Account before booking to save £70 on this course

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