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SCVO
Funding Scotland
TFN



Supporting Scotland's vibrant voluntary sector

Scottish Council for Voluntary Organisations

The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.

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Webchat

This means you need to have someone available to respond, or a chatbot that offers a high quality service,Most tools will let you only show the chatbox when you are able to respond.,Service remit It is important that your users and responders are clear about the remit of the webchat,Record of discussion You need to consider if your users can access the service anonymously, and whether,Charities using this tool ‘We are with you’ offer a webchat service to support people dealing with addiction

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/webchat

Messenger services

Popular platforms There are a huge number of tools that can be used for messenger services.,Common tools: SMSWhatsAppFacebook MessengerTelegramSignalInstagram (messaging function) Things to consider,Charities using this tool CHAYN is running a telegram group to provide trauma support to survivors of,domestic and sexual abuseParentzone’s crisis messenger services use SMS to provide a mental health support,delivery tool.

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/messenger-services

Your users

When you move a service online you need to understand how your users already engage with the digital,need to help your users to get online, develop their skills or access devices and connectivity see our guide,It offers two short checklists that users can complete with your support.,Digital tools will also usually have guidance to help users, for example Facebook navigation assistant,This insight will let you choose an approach that strikes a balance between your ideal functionality,

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/your-users

Video calls

Things to consider How to set up video call services, safely and securely This guidance from the National,Earphones and virtual backgrounds can help, but sometimes a chat service where people can type their,you deliver support by video.,Charities using this tool Homestart shifted their usual face to face support to phone and video call,Starcatchers are delivering fortnightly online gatherings for artists to share ideas and support.

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/video-calls

Chatbots

They can also be built into websites and other digital places.,Complex tasks need more sophisticated support from a human.,Sometimes it might be worth trying out a supportive and information rich autoresponse on your messaging,service before you decide to try a chatbot.,Charities using this tool Chayn built Little Window - a chatbot to help survivors get help on asylum,

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/chatbots

You're a charity! What next?

What you do next depends on what kind of services you're providing, who you're working with and what,your applications for grants the best chance of success, and ideas of lots of kinds of fundraising: Guide,SCVO members can access premium content and functionality: Funding Scotland Good governance Your management,and train new trusteesOur Governance check-up tool, giving you bespoke guidance on what your board needs,regulation that may affect youBusiness planning and development, and financesHow to be confident using digital

https://scvo.scot/support/setting-up/next-steps

Charity partnership to embrace Artificial Intelligence

Parkinson’s UK, the Stroke Association, Muscular Dystrophy UK and the MS Society have joined forces with social enterprise Reason Digital

https://tfn.scot/news/charity-partnership-to-embrace-artificial-intelligence

Digital is booming and charities are starting to join the revolution

Paul Cardwell looks at which charities are making the best use of digital technology to explore how your organisation can become more connected.

https://tfn.scot/news/tech-special-digital-is-booming-and-charities-need-to-take-note

6 big questions charity digital leaders need to ask

They started with this problem and built a simple web chat tool for their website, supporting thousands,as a decision making tool.,tackle social exclusion by supporting people in communities to develop essential digital skills.,The National Cyber Security Centre’s ‘Cyber Security Centre Small Guide’ is a great starting point, looking,Whether it’s the CRM that tracks volunteer impact or the online support tool for your users – always

https://scvo.scot/p/33081/2019/10/18/6-big-questions-charity-digital-leaders-need-to-ask

Getting digital during lockdown - now that’s a FACT

Lockdown had an immediate effect on the way we engaged our service users at Forres Online.,Our Digital Participation Charter Fund supported weekly drop-in sessions and our monthly outreach visits,As well as digital skills support, many people needed connectivity as they didn’t have access at home,They in turn referred people who already had digital devices but needed extra support.,We will be able to expand our services to suit our learners and volunteers.

https://scvo.scot/p/42636/2021/03/09/getting-digital-during-lockdown-now-thats-a-fact

Our work to help organisations grow their digital capacity is supported by: