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Funding Scotland

Supporting Scotland's vibrant voluntary sector

Scottish Council for Voluntary Organisations

The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.

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This means you need to have someone available to respond, or a chatbot that offers a high quality service,Most tools will let you only show the chatbox when you are able to respond.,Service remit It is important that your users and responders are clear about the remit of the webchat,Record of discussion You need to consider if your users can access the service anonymously, and whether,Charities using this tool ‘We are with you’ offer a webchat service to support people dealing with addiction

Messenger services

Popular platforms There are a huge number of tools that can be used for messenger services.,Common tools: SMSWhatsAppFacebook MessengerTelegramSignalInstagram (messaging function) Things to consider,Charities using this tool CHAYN is running a telegram group to provide trauma support to survivors of,domestic and sexual abuseParentzone’s crisis messenger services use SMS to provide a mental health support,delivery tool.

Your users

When you move a service online you need to understand how your users already engage with the digital,need to help your users to get online, develop their skills or access devices and connectivity see our guide,It offers two short checklists that users can complete with your support.,Digital tools will also usually have guidance to help users, for example Facebook navigation assistant,This insight will let you choose an approach that strikes a balance between your ideal functionality,

Video calls

Things to consider How to set up video call services, safely and securely This guidance from the National,Earphones and virtual backgrounds can help, but sometimes a chat service where people can type their,you deliver support by video.,Charities using this tool Homestart shifted their usual face to face support to phone and video call,Starcatchers are delivering fortnightly online gatherings for artists to share ideas and support.


They can also be built into websites and other digital places.,Complex tasks need more sophisticated support from a human.,Sometimes it might be worth trying out a supportive and information rich autoresponse on your messaging,service before you decide to try a chatbot.,Charities using this tool Chayn built Little Window - a chatbot to help survivors get help on asylum,

You're a charity! What next?

What you do next depends on what kind of services you're providing, who you're working with and what,your applications for grants the best chance of success, and ideas of lots of kinds of fundraising: Guide,SCVO members can access premium content and functionality: Funding Scotland Good governance Your management,and train new trusteesOur Governance check-up tool, giving you bespoke guidance on what your board needs,regulation that may affect youBusiness planning and development, and financesHow to be confident using digital

Charity partnership to embrace Artificial Intelligence

Association, Muscular Dystrophy UK and the MS Society have joined forces with social enterprise Reason Digital

Digital is booming and charities are starting to join the revolution

Paul Cardwell looks at which charities are making the best use of digital technology to explore how your

Review of National Outcomes 2023 - SCVO response to call for evidence

2007, encouraging public bodies and voluntary organisations to use the framework to guide decisions,,2007, advocating for the NPF to guide the decisions and actions of public bodies and other organisations,Many of these people play crucial roles in the delivery of public services or projects and services funded,Statistics Centre of Excellence (ESCoE), has been commissioned by the Department for Department for Digital,public authorities and organisations to consider the National Outcomes when carrying out their devolved functions

Getting digital during lockdown - now that’s a FACT

Lockdown had an immediate effect on the way we engaged our service users at Forres Online.,Our Digital Participation Charter Fund supported weekly drop-in sessions and our monthly outreach visits,As well as digital skills support, many people needed connectivity as they didn’t have access at home,They in turn referred people who already had digital devices but needed extra support.,We will be able to expand our services to suit our learners and volunteers.

Our work to help organisations grow their digital capacity is supported by: