The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.
For allowing users to book to take part in your service.
Booking tools let you plan where and when to run your service. They can allow users to register for an event, or book a slot from a range of options.
They will require users to enter personal information, and usually have a verification process to ensure the user is genuine.
Confirming booking and joining instructions
You should consider how you want to send booking confirmation, joining instructions and any updates about the event or session.
Doing this within the booking tool helps to keep data secure and accurate. However, you should check what control you can have over communications. Consider
You might prefer to extract information from the tool and communicate with users using a different approach. In this case you should be clear about how the data is kept accurate, safe and secure.
Contact information and privacy
Handling and processing contact information requires careful planning. You should understand how the tool will manage this information and be able to communicate this to your users.
You should also have good processes internally, and make sure you are only asking for information that you need. For example do you really need an address, or just an email.
