This response can come from a human, or a chatbot, or a combination of both.,This means you need to have someone available to respond, or a chatbot that offers a high quality service,Most tools will let you only show the chatbox when you are able to respond.,Service remit It is important that your users and responders are clear about the remit of the webchat,Charities using this tool ‘We are with you’ offer a webchat service to support people dealing with addiction

Popular platforms There are a huge number of tools that can be used for messenger services.,Common tools: SMSWhatsAppFacebook MessengerTelegramSignalInstagram (messaging function) Things to consider,Charities using this tool CHAYN is running a telegram group to provide trauma support to survivors of,domestic and sexual abuseParentzone’s crisis messenger services use SMS to provide a mental health support,as a service delivery tool.

What they do Chatbots automate interactions with your users on your website and messenger services.,They can also be built into websites and other digital places.,Complex tasks need more sophisticated support from a human.,service before you decide to try a chatbot.,Charities using this tool Chayn built Little Window - a chatbot to help survivors get help on asylum,