Popular platforms There are a huge number of tools that can be used for messenger services.,Common tools: SMSWhatsAppFacebook MessengerTelegramSignalInstagram (messaging function) Things to consider,Service remit It is important that your users are clear about the remit of the messenger service.,Charities using this tool CHAYN is running a telegram group to provide trauma support to survivors of,domestic and sexual abuseParentzone’s crisis messenger services use SMS to provide a mental health support

What they do Chatbots automate interactions with your users on your website and messenger services.,Popular platforms Chatbots can run on messenger service platforms like WhatsApp and Facebook Messenger,They can also be built into websites and other digital places.,Complex tasks need more sophisticated support from a human.,Charities using this tool Chayn built Little Window - a chatbot to help survivors get help on asylum,

Things to consider How to set up video call services, safely and securely This guidance from the National,Earphones and virtual backgrounds can help, but sometimes a chat service where people can type their,you deliver support by video.,Charities using this tool Homestart shifted their usual face to face support to phone and video call,Starcatchers are delivering fortnightly online gatherings for artists to share ideas and support.