Popular platforms Live chat inc Intercom Things to consider Opening hours If you offer a webchat facility,Most tools will let you only show the chatbox when you are able to respond.,Service remit It is important that your users and responders are clear about the remit of the webchat,Charities using this tool ‘We are with you’ offer a webchat service to support people dealing with addiction,They set it up in one week Shelter Scotland webchat is open from 10-4, Mon-Fri Calmzone offer webchat

Things to consider How to set up video call services, safely and securely This guidance from the National,Earphones and virtual backgrounds can help, but sometimes a chat service where people can type their,you deliver support by video.,Charities using this tool Homestart shifted their usual face to face support to phone and video call,Starcatchers are delivering fortnightly online gatherings for artists to share ideas and support.