Digital blog

It’s been a couple of months now since I started my research with One Digital and the University of the West of Scotland and I already feel that to pick out some highlights from my reading is a tall order. So, grab a coffee (and apologies if there are some articles you need an... Read more

I like meetups. I like that they are informal. I like that I can learn new things. And most of all I like that I meet people who care about the same things that I do - it inspires me to be better. We identified a gap in Scotland a few years ago for people who also like meetups... Read more

In recent weeks I’ve been pondering developments in technology – in particular robots and artificial intelligence (AI). I’m thoughtful of how these advances might impact on the future of volunteering. A common narrative on this theme is people versus technology. It’s one or the... Read more

Last Monday I was delighted to join the SCVO Digital team in a new role as Digital Participation Officer. I received a warm welcome from my new team members and have been enjoying getting to know everyone over the last week. I have joined the team following six years in... Read more

Street Assist (SCIO) was founded in April 2016 by myself and a group of volunteers who wanted to make a difference at the same time as supporting and assisting people who had become vulnerable through circumstance. The project delivers a non-judgemental, safe environment for... Read more

Lloyds Banking Group, encompassing Bank of Scotland, has launched the third iteration of its UK Consumer Digital Index. It is based on the data of 1 million of its customers and this includes 9,000 1-2-1 interviews. The news is mixed. Overall, as other analyses highlight, the... Read more

I launched DFID’s Digital Ninja network from East Kilbride in late 2015. Back then, it was clear that digital was becoming essential to increase the department’s capabilities. Why? Better digital skills are a UK civil service-wide priority: being able to use modern digital tools... Read more

Below is a blog by the team at Lairg and District Learning Centre, and their experience of the Digital Participation Charter Fund: "It’s been a whirlwind of a year at Lairg and District Learning Centre, with our team of fantastic tutors delivering a huge range of community based... Read more

The pace of change has never been this fast and will never be this slow again*. So, how do we make sure that we keep up? A question which exercises me often. One of the ways is accepting that we can’t. Sometimes we need to use something for a while, take a break, reflect and... Read more

Like all project managers I’m kept busy with the day to day. It can be hard to find the time to sit back, review and reflect. I am therefore super excited that through the One Digital project (funded by the Big Lottery Fund) we have been able to part fund a PhD studentship... Read more

This week we’re opening our 12th Digital Drop-In , funded by the Digital Participation Charter Fund. Through the Drop-In we provide people with friendly, informal help and support with basic digital skills, with a range of partner agencies across Edinburgh. People are free to use... Read more

Can you think about a service which you use every week which is almost completely run by volunteers? It disrupted a 250 year old industry and made a Microsoft product irrelevant. That service is Wikipedia, with 136,119 volunteers contributing in the last 30 days to the English... Read more

We live in an increasingly tech-driven world with digital mediums having made their way to the centre stage impacting our daily lives. Digital technology presents huge opportunities, however its success cannot be achieved without connection with people. At Airdrie Citizens Advice... Read more

With 21% of adults in Scotland lacking basic digital skills, tackling digital exclusion is high on the agenda. But where do you start and who is in a position to help? This photo, taken during the recent visit of Fiona Hyslop, Cabinet Secretary for Culture, Tourism and External... Read more

The thought of ‘Going Digital’ for many people can be a turn off, a daunting task or even classed as a chore. However, with all the current changes to the Welfare System and many services migrating online, Glasgow North West Citizens Advice Bureau (GNWCAB) took the opportunity to... Read more

Today (28 March) The Welcoming hosted the formal launch by Culture Secretary Fiona Hyslop of a further £200,000 to support Digital Participation Charter Fund projects. We say it over and over but forgive me the opportunity of saying it again – getting people online and developing... Read more

SCVO are thrilled to announce that Citizens Advice Scotland today signed Scotland’s Digital Participation Charter, making it the 500th organisation to commit to work alongside the other signatories to ensure that everyone in Scotland can pick up the basic skills required to make... Read more

It’s been a week where the nefarious use of personal data by Cambridge Analytica has dominated news headlines. What you might have missed is that this week Scotland is hosting a celebration of the use of data (in its broadest sense!) for good. Dozens of events are taking place as... Read more

FOTA: How we use Good HQ It’s nearly six months since Friends of The Award in Edinburgh & the Lothians (AKA FOTA) claimed their page on Good HQ. They now have five reviews from a range of people that support the charity, including volunteers, members and service users. We caught... Read more

We know that charities are still not fully engaged with cyber threats and the risks they pose; phishing scams, ransomware and accidental loss of data. But now, with policies changing and GDPR looming, inactivity to these threats could soon come with sanctions. Over the last six... Read more

Good HQ Community Manager Lauren Plüss shares Big Hearts' experience of using the platform to gain feedback for their organisation. Big Hearts: How we use Good HQ Being a finalist in the Scottish Charity Awards in 2017, Big Hearts signed up to Good HQ to help promote their work... Read more

“We need to be much more proactive with the positive narrative around the vital work of the third sector. It’s not about ignoring the bad; it’s about getting a balance right" - Nicola Sturgeon at The Gathering, 21 February 2018. The media reporting of the Oxfam Scandal and the... Read more

In developing this website, we went through the following process: Define a project scope Document user needs Investigate existing usage patterns and audience profiles (analytics) Requirements gathering ("As a ... I need/want/expect to ... so that ...") Information architecture... Read more

We’re delighted that Citizens Advice Scotland recently repeated their research which digs a bit deeper into the headline digital exclusion figures. Their research was based on surveying more than 1,200 people seeking advice with more than half of the 61 CABx participating. I’ve... Read more

For many years I’ve spent the best part of my weekdays in-front of a computer screen- scanning emails, writing reports, Googling the answers to crosswords (don’t tell anyone). I’ve just been lucky enough to have ten months off work on maternity leave. In that time I have spent... Read more

Anyone who knows an infantile adult or a surprisingly sure-headed teen knows that maturity is only loosely aligned with age. More likely indicators of maturity include knowing your strengths, working on your weaknesses and being clear about your purpose and direction. So it is... Read more

SCVOs digital evolution programme focuses on supporting organisations to understand how digital technologies can help them transform. So far we’ve taken our soundings from a vast array of leaders who have participated in and shown their interest in our Senior Leaders Programme... Read more

We were in need of a new website. Does this situation sound familiar? Our existing website had over 1,200 pages and posts, it was running WordPress with a bespoke theme and many plugins in various states of maintenance, the design felt dated and it was difficult to find content... Read more

Have you ever pondered the basic digital skills framework and wondered how or even why particular elements are in there? Well, now’s your opportunity to question, challenge and re-shape its content. The Tech Partnership is leading a consultation and refresh supported by a... Read more

Over the past three years, the Scottish Council for Voluntary Organisations’ (SCVO) Digital Participation Charter Fund – supported by the Scottish Government and BT – has supported 143 projects across Scotland to get people online and develop basic digital skills. This week... Read more

Comic Relief have just opened applications for their third round of the Tech for Good Programme. This aims to support organisations to develop or scale digital solutions which deliver new or improved services to beneficiaries. Funding for up to 12 projects, each with grants of up... Read more

The need for third sector organisations to forge ahead using digital across all aspects of their organisations has never been so great. Technology continues apace and shows no signs of slowing. So, what do we do? Where do we start and how do we progress? These were questions we... Read more

Last week, I spoke at Social Media for Social Good on harnessing the power of online reviews. As Community Manager at Good HQ, one of the first questions I’m asked is “how do I encourage people to write reviews?” There are some easy wins when you first claim your page, like... Read more

Last year SCVO supported a group of senior leaders from a wide range of organisations to launch a Call to Action for a Digitally Confident Third Sector in Scotland. More than 100 sector leaders discussed, debated and contributed their experiences, hopes and fears at an... Read more

Earlier this week Three announced a nationwide rollout and further investment in its pioneering digital skills initiative - 'Discovery' - as part of its ongoing commitment to empower and educate local communities by teaching them essential online skills. David McNeill, Director... Read more

Did you feel misunderstood as a young person? I certainly did! Didn't it feel frustrating and isolating? Did you vow that you'd never lose touch with where young people are actually at? Have you lost touch? Are we at risk of perpetuating that misunderstanding and misconception? I... Read more

In November 2016, charity and third sector leaders from across Scotland came together with a rallying call to action, urging charity trustees, chief executives and other third sector leaders to embrace the digital agenda and commit to seizing the opportunities presented by the... Read more

Being cyber resilient is both the prevention of cyber breaches and also making sure that if a breach occurs you are able to respond without losing business continuity. A cyber breach isn’t necessarily a ‘hack’, but it is any incident in which data is lost or stolen, including... Read more

It’s a big question, with a complex answer. While 8 out of 10 people use the internet on a daily basis, the statistics showing high levels of use hide a deeper digital divide. The latest evidence Yesterday we published new research exploring what digital exclusion looks like in... Read more

Those in need less likely to access vital services online, research finds. Around 21 per cent of adults in Scotland still do not have basic digital skills, according to research published today by the Scottish Council for Voluntary Organisations (SCVO). With the support of the... Read more

In my previous blog, I talked about the process of applying for Universal Credit online and the implications for those without basic digital skills. As a digital service, it’s easy to interact with and its development has been based on the latest standards for building good... Read more

Through a series of unfortunate events, I’ve found myself suddenly unemployed.I don’t have any savings and I’ve built up some credit card debt. This was manageable when I had a job, but now I’m worried how I’m going to be able to pay the bills.I’m a single parent and determined... Read more

Here in Team Digital we recently had a discussion about exactly how secure public WiFi is (life in Digital can get pretty intense!). The debate centered around whether a public, but trusted, WiFi provider was essentially secure if you were only accessing sites with HTTPS enabled... Read more

Cre8te ran FEMDA, the ‘Female Ethnic Minority Digital Academy’, in conjunction with the charity Saheliya. They said: “We recruited for our first group of learners by holding assessments to make sure the class was the right thing for them. They started their training in January... Read more

During #DLweek, SCVO digital connected with charity senior leaders to celebrate and inspire digital change. Catch up with the key elements of the day via Sally's special recipe for success. Read more

"What new apps are you using?" (or a variant of this) is one of the most frequent questions that the @digiscot team is asked. So often in fact, that we started cataloguing the many apps and useful digital tools that came across our desks. Some we trialled, some we just logged... Read more

Lloyds Banking Group is one of the Digital Participation Charter signatories. As part of their commitment to helping support everyone in Scotland to develop basic digital skills some of their teams are spending time, under the banner of 'Day to Make a Difference', with local... Read more

The digital revolution has already happened and we are living in the aftermath. "The scale of change that has taken place – in how people chose to communicate, watch TV, learn, bank, shop and organise their lives has been likened to the industrial revolution" writes Julie Dodd in... Read more

Digital trail blazing in the third sector Have you ever been the first person to try something? Were you the one who braved a new hair style or fashion trend? Maybe you changed your career later in life (dreams of being an astronaut never die) or moved to the other side of the... Read more

Skyscanner OneDay workshops At Skyscanner, we take one day each year to close down our 11 offices around the world and give everyone the chance to get involved with an activity that benefits their local community, we thought long and hard about what to call this initiative and... Read more

You could not fail to miss the coverage of the worldwide ransomware attack over the weekend which particularly affected the NHS. The scale of the attack, and its impact on public services, is unprecedented. However, similar attacks happen on a daily basis and third sector... Read more

Looking back on two inspirational days of digital sharing Read more

How feedback helped us improve GoodHQ Read more

A how to guide for making the most of Google for Non Profits Read more

Charity feedback platform GoodHQ can help boost public trust in your cause Read more

Glasgow Life built basic digital skills for both workforce and service users, through a six month Digital Internship post. This meant they could create created a mentored online learning resource for frontline staff working with client groups least likely to have basic digital... Read more

Don't be afraid to embrace the possibilities Read more

Why charities need to embrace the digital agenda Read more

Embracing digital has opened up the possibilities for doing more with less Read more

SCVO media release 2 November 2016 Leaders from right across Scotland’s charities and third sector organisations have come together with a rallying call for all charities in Scotland to commit to seize the opportunities presented by new technology and the internet. Over the last... Read more

If you want to do better, you need to listen to what people are saying about you Read more

We can give ourselves a licence to do great things Read more

Join us in sharing digital knowledge and skills (and cake) Read more

Incredible success of #myunfilteredlife campaign is beyond our wildest hopes Read more

More top tips from the Turning festival Read more

First in a new blog series on why digital change matters, ahead of November leadership event Read more

Queens Cross Housing Association got older people engaged in learning how to use the internet through researching their local history They said: “We worked to engage older people with the internet by harnessing their interest in social history and genealogy. We sought to create... Read more

How to create perfect personas Read more

Join your colleagues to shape the future of Scotland's digital third sector Read more

Invaluable help on navigating the digital landscape Read more

When I received the call to say that our development had been chosen to have Wi-Fi installed into all flats, communal areas and guest rooms it’s fair to say I was really excited. Then the co-ordinator brain took over ... how do I get the tenants interested, excited and involved... Read more

Whole range of online tools available to help third sector organisations connect with supporters Read more

Tech giant onboard to promote digital participation and basic digital skills in Scotland Read more

For charities working with people in disadvantaged communities this RBS sponsored fund offers a great opportunity to develop a project. Read more

On Internaut Day we want everyone to be able to make the most of the amazing resource that is the internet Read more

New round of grants for charities working hard to get people online Read more

Third sector organisations engaging in vital work around cyber security in Scotland are encouraged to apply Read more

One Digital meetups open for business across Scotland Read more

Part three of our digital participation special series Read more

With Scotland's next census to be conducted mostly online, third sector organisations have an opportunity to give feedback and help shape its delivery. Read more

A disruptive approach which makes the most of digital can be of huge benefit to the third sector. Read more

Development Officer Eilidh unveils the next stage for the One Digital project Read more

One Digital programme tours the country, delivering basic digital skills to third sector folk everywhere Read more

The public want openess - GoodHQ can help Read more

Everyone has the opportunity to play their part Read more

Second in a series of blogs of useful digital resources from Head of Digital Participation at SCVO, Sally Dyson Read more

After 8 months of the One Digital project Beth reflects on what it means to be a digital leader. Read more

Over the past few months, we’ve been working away at SCVO to develop Good HQ, a new digital platform for people to engage with the third sector in Scotland. We’re aiming for Good HQ to be a place where people can support the organisations and causes they care about by sharing... Read more

Information makes the world go round - sit down - it's you, me and a cup of tea Read more

Karen Herbert, CEO of CVS Falkirk explains in real terms what digital transformation means for a TSI Read more

Shelagh Young, Director of Scotland for Home-Start UK on third sector leadership and the Silicon Valley innovators Read more

Skyscanner's Mike Hall shares his favourite business reads for charities who aspire to be more digital. Read more

Collaboration rather than competition was the overriding theme at the One Digital stakeholder event in London on 25th May. Read more

Neil Clapperton, CEO of Grampian Housing Association explains the relevance of working towards organisational digital change within the third sector Read more

Find out how Fiona Lamont will embed digital skills with members of the Chill Out Club in Hamilton Read more

For the past two months, the One Digital team has been travelling across Scotland to help charities understand the benefits of digital, both for themselves, and for their clients. Read more

Jacqui Taylor, CEO of Lifelink explores digital connectivity projects as an Action Learning participant Read more

Annmarie from Stornoway describes how she went from technophobe to Digital Champion Read more

In the next of our One Digital blogs, find out how Lauren Gilmour from Engage Renfrewshire will use digital to triumph in her new job Read more

Vote for the Scottish Charity Awards People's Choice award and use Good HQ to tell the world why. Read more